CTC - Détails de l'opportunité de carrière

CTC007244 - On-Air Desktop Support

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée: One year

Mode de travail: On Site

Description

IMPORTANT

Locations to consider - Montreal

Interviews - Bilingual (mandatory) - advanced French + English. Interviews in French

Work is on site, no remote work. 5 days/5 in office, Monday to Friday.

Day to day - Prepare computers, answer calls from users, help users who come to the IT room with their Desktop or On-air support needs/issues, troubleshoot Windows/Office/IT applications, support IT computers in newsrooms, studios and control rooms, refresh the computer fleet, help users configure professional emails on their phones, create and update technical documents for knowledge /

Top skill sets - Punctuality, teamwork, autonomy

Qualification :

Diploma or Degree in Computer Studies or related field,
Minimum 2 years of experience in a similar position,
Bilingual (mandatory) - advanced French + English

Interviews - 1 interview is scheduled, if several equivalent candidates are interesting, a 2nd interview could be scheduled, no assessment, the interviews will be virtual.

No specific project to mention

Hire ASAP by April 24th

Full time - We tried to convert this position into a full-time position but it was denied. We will extend our contractors until the 2 year mark. Not sure what happens after that in this new for us.

Working independently to resolve IT issues for client’s On Air production, supporting newsrooms, studios and control rooms. You will provide technical expertise and support to ensure all issues are resolved in a timely fashion; additionally you will participate in system maintenance, hardware upgrades, and installation and support of business applications.

You will also be required to support Admin based staff with Desktop support, which includes all departments (eg. Sales, Marketing, Promotions, Brand Partnership, HR etc.)

Responsibilities will also include supporting key business staff including executives.

Job Duties / Accountabilities:

Supporting 3 main buildings in Montreal for Desktop and On-Air support. Must be flexible to move when needed between the 3 buildings in downtown Montreal.
Job on site.
Ability to work independently at all times
Work with users and other technical personnel to resolve problems
Responsible for On Air production support including newsrooms/studios/control rooms
Knowledge of Production applications an asset (iNews, PRX, Harris systems)
Knowledge of Sales applications an asset (Wide Orbit, Radius, ATC)
Answers telephone support requests via Avaya One X softphone
Manage assigned tickets in a timely fashion
Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
Work with users and other technical personnel to resolve problems
Participates in system maintenance, upgrades, etc
Installs / upgrades business applications
Supports remote access (Citrix, VPN, WAN) to business applications
Support common Desktop applications issues including Outlook, Web browsers, Office Suite
Support Desktop OS issues (Windows 10/11)
Supports corporate email on mobile devices
Creates and updates technical documents for knowledge database

Essential Qualifications / Competencies:

Flexible to work evenings and weekends if required
Minimum of 2 years experience with:

Troubleshooting IT issues for Windows 10/11 workstations and MS Office 2016
Knowledge of network technologies (TCP/IP VPN, DHCP)
Experience with mobile devices and BES12
Experience using SCCM (remote control console)
Experience with Exchange Management Console
Experience with Active Directory
Experience with ServiceNow

Strong time management and organizational skills
Strong communication and teamwork skills and ability to work well under pressure
Diploma or Degree in Computer Studies or related field
Bilingual (mandatory) - advanced French + English

Working Conditions: