Description
body{margin:0;padding:8px;}
p{line-height:1.15;margin:0;white-space:pre-wrap;}
ol,ul{margin-top:0;margin-bottom:0;}
img{border:none;}
li>p{display:inline;}
Duration: 200 hours
Possibility of extension: Yes
Flexible hourly rate
Remote: Hybrid. 10% in-office and 90% remote. Offices are in Longueuil Quebec.
We are looking for english or french candidates. Bilingual preferred
Introduction: CTC is seeking a highly experienced and knowledgeable ITIL Process Expert to lead our IT service management strategies as part of our response to a significant RFP. This role is crucial for ensuring that our IT service management processes are aligned with the ITIL framework to enhance our competitive edge in the bid. If you have a strong background in ITIL processes and are looking for a challenging role that impacts strategic outcomes, we invite you to join our team.
Key Responsibilities:
Lead the evaluation and implementation of ITIL processes across various projects, ensuring alignment with the ITIL framework.
Develop, implement, and refine IT service management guidelines and processes, including but not limited to user services, asset/configuration management, incident and problem management, and change and release management.
Work collaboratively with the project owner to manage and optimize IT services, developing operational transition deliverables such as support processes, SLA writing, documentation, and training materials.
Participate in preliminary analysis activities for the project, including market studies, Request for Information (RFIs), and writing RFPs.
Coordinate project and operational activities, ensuring seamless integration and implementation of IT service management practices.
Generate and analyze performance indicators to monitor and continuously improve IT service processes.
Utilize knowledge of ITSM tools such as Octopus© and Jira©, leveraging these tools to enhance process efficiency and effectiveness.
Requirements:
Bachelor’s degree in Computer Engineering, Information Technology, or a related field.
A minimum of fifteen (15) years of experience in ITIL process evaluation and implementation.
Proficiency with the ITIL framework, with an ITIL Master certification highly desirable.
Extensive experience with ITSM tools, with a preference for candidates knowledgeable in Octopus© and Jira©.
Proven track record of successful project management and process optimization in IT service management.
Strong analytical skills and the ability to produce detailed and accurate performance reports.
Excellent communication and leadership skills, capable of driving change and fostering a culture of continuous improvement.
Why Join Us:
At CTC, you will be part of a dynamic team that values innovation and quality. Your work will directly contribute to our strategic goals and have a lasting impact on our success in the RFP. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive and collaborative environment.
