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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC006327 : Client Care Representative
Location : Montreal, Quebec
Field : Customer Service Representative
Position Type : Contract
Starting : November 22, 2021
Ending : May 31, 2022
Resources Required : 1
Position Description

Being part of the client team means a commitment to the company's top priority: to be recognized by customers as Canada's leading communications company. We’ve created a dynamic, lively and motivating work environment to help you succeed and grow both professionally and personally.

We are a small division within the greater client family, more precisely, a dedicated service desk to ITQ (Quebec technological infrastructure) radio users. Your experience with customers coupled with the provided training, will make you an unparalleled radio representative.

The Client Care Representative is responsible for being on the front lines and directly resolving issues from our Radio Clients. The candidate needs to offer a superior quality of service while using the tools available to him/her. Perfectly utilizing the tools and being comfortable in a continuously changing environment is key. The candidate chosen has the responsibility to find a win-win solution in efforts to resolve various issues presented from our clients.

Roles and Responsibilities:

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner
  • Develop and maintain good client relationships while ensuring confidentiality
  • Work with both internal and external teams to ensure the customer’s needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Meet service level objectives

Critical Qualifications/Competencies:

  • A clean client corporate and Police security background check is required
  • Have a minimum of 3 years’ experience in customer service
  • Bilingual in French/English
  • Detail oriented
  • Able to prioritize and multi-task at a high level
  • Able to solve problems analytically
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Self-motivated, self-governing, and accountable
  • Moderate skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Additional details:

  • Availability: The work schedule follows a 24 / 7 support model