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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC006309 : Customer Service Representative Senior
Location : Montreal, Quebec
Field : Customer Service Representative
Position Type : Contract
Starting : November 1, 2021
Ending : October 31, 2022
Resources Required : 2
Position Description

IMPORTANT

For now from home, back to office in 2022 (2-3 days a week)

Hours per week 37.5

Day-to-day basis -

  • Take calls and emails.
  • Open, update and close tickets for incident and other customer requests,
  • update inventory, invoicing.

What will the contractor need to deliver in their initial 1–6 months?

  • participate and involved in the training,
  • taking notes,
  • show initiative and motivation
  • show team spirit.

What are the top 3 skills sets -

  • Resourceful,
  • detail oriented,
  • organized

Which qualifications are essential? Customer service experience

Ideal candidate? candidate with accounts receivable and payable background. Familiar with inventory movement, Who did clerical/admin tasks

No testing in interviews

Any potential to hire full time? Yes, potential, no guarantee

Responsible for responding to customer requests in a prompt, accurate and professional manner.

  • Handle any inquiries which require investigation or follow-up.
  • Ensure requests and inquiries are transferred to the appropriate area.
  • Develop and maintain good client relationships while ensuring confidentiality.
  • Use call tracking systems to log all inquiries for documentation purposes.
  • Qualifications include:
    • Previous customer service experience;
    • Excellent communication skills;
    • and Ability to handle tasks in a professional manner.
    • Capable of multi tasking.
    • Can manage priorities and stress.
    • Be ressourceful and self governing.
    • Team player.
    • Experience in billing (receivables, payables).